I've recently been bumping into an
annoying Connect bug/interface issue that has been causing me
headaches. If you are administering a Connect server with a large
audience this might be of interest.
My growing issue has been recordings
with no sound. At first the easy blame was on the users. However
after some review, it turns out that there is a flow issue with the
Adobe Connect interface that I can easily reproduce in 2 ways.
If the meeting you are entering is
locked you will be presented with a notification in the top right. If
you attempt to press the hands-free button while this notification is
present the hands free will appear locked. However you will not be
presented with the “Camera and Microphone Access” dialogue and
audio capture will not work (despite indication).
- If you select the hands-free button before the Share window has been completely
rendered and resized you will get the same results as #1.
I'm guessing that this is not a major
work flow issue for many. However as Connect becomes more familiar to our users, they are executing setup at a faster rate.
We have adjusted documentation to
reflect this issue and warn our Hosts to make sure that they are
asked for permission to use the microphone; if they are not, they are
directed to unselect and reclick the hands-free lock button. I'll also be contacting Adobe with this little tid-bit through support while we try to work out a playback stability issue as well...