HostMySite Contacted me about my review on their VPS
So the long winded title says it all. A couple days ago I wrote a review about my experience with HostMySite.com's lower end VPS package. I was basically completly unimpressed with the initial roll-out of my VPS image and it's config settings and I briefly covered a few of the things I needed to do in order to get my apps running right.
Well yesterday afternoon HostMySite took the initiative and had someone call me! I'm not sure how high up the food chain the person I spoke with was, but I believe he sayed he was in charge of maintaining the VPS servers. In short he wanted me to give him my take on the configuration changes that they needed to make and in our short 21 minute phone call covered changes that should be made to IIS, MSSQL and ColdFusion. I also made some alternative software load suggestions.
He said he would give me an update at some point and if I get one I'll post it here; thumbs up to HostMySite for at least taking a small step forward. Like I said on the phone, if they were to make these changes I think they would have happier initial customers who thought they were getting a much better product and as well as a cut in support calls. I know my issues alone generated several support tickets.
Shannon wrote on 09/04/08 12:05 PM